Terms of Payment

These Terms of Payment apply to top-ups, billing, and refunds for ClawFirewall (the “Service”).

1. Prepaid balance and deductions

• The Service uses a prepaid model: you top up first, then charges are deducted based on actual usage.
• Charges are based on the usage logs and cost dashboard, typically pricing input/output tokens separately (as shown on the pricing page and gateway configuration).

2. Top-ups and availability

• Balances are typically available immediately after a successful payment. If delayed, payment receipts and the balance displayed in the console will prevail.
• You must use lawful payment methods and are responsible for all top-ups under your account.

3. Pricing and taxes

• Model pricing follows what’s displayed on the pricing page and the system’s actual settlement. Updates may be published via the website/announcements.
• For taxes, invoicing, or corporate payments, please contact us via the support channel.

4. Refunds and balance

• Prepaid balances are generally non-refundable. However, in cases such as duplicate charges, abnormal billing, or major service incidents, we may correct the charges and/or provide a refund after verification.
• If a refund is granted, it will be returned to the original payment method, subject to the payment provider’s processing time.

5. Disputes, chargebacks, and risk controls

• If you believe a charge is incorrect, contact us first with the relevant time range and order/log details for investigation.
• In the event of a chargeback or payment dispute, we may suspend service access for the related account until it is resolved.

6. Changes

We may update these terms from time to time. Updated terms take effect upon publication. Continued use of the Service means you accept the updated terms.

7. Contact

For corporate payments, invoicing, or billing questions, please contact us using the channels provided on the website.